AI consultancy for hospitality businesses ready to work smarter
FAI Consultancy helps hotels, venues and experience-led businesses identify where AI can reduce pressure, improve operations and create measurable commercial value.
AI is not the problem. Unclear operations are.
Hotels, venues and experience-led businesses are being told to “use AI” before anyone has looked closely at where time, money and momentum are actually being lost. FAI starts with the operation: the guest journey, the team workload, the tech stack, the missed enquiries, the manual admin and the commercial pressure points.
Start with the AI Readiness Assessment
Operational Review
We look at your guest journey, team workflows, enquiries, admin, systems and current use of AI.
Opportunity Mapping
You leave with clear next steps, realistic priorities and a plan your team can actually use.
Prioritised Roadmap
We identify where AI could reduce pressure, improve response times, support sales or remove repetitive work.
Hospitality first. AI second.
FAI Consultancy is led by Francesca Wood, a hospitality commercial strategist helping hotels, venues and experience-led businesses make practical, profitable use of AI.
The work starts with how your business actually runs, not with shiny tools or generic trends.
Trusted by Hospitality Leaders
"It gave us the evidence and recommendations in one place, from an external perspective, rather than subjective opinions from inside the business. Exactly the starting point we needed."
Jonathan Raggett, CEO, Red Carnation Group
“Francesca’s work has enabled us to complete projects that would otherwise not have been achievable within existing resources.”
Jakie Jewell, CEO, Trevassack Lake"Deep human understanding of real business workflows is the key to successful AI implementation. Francesca has not only proved to be a match for the pace of AI progress; her deep understanding of the hospitality sector is a significant differentiator in achieving practical AI-enabled productivity gains."
Ian Jones OBE, Founder, Goohilly Earth StationConnect with Francesca on LinkedIn
For practical thinking on AI, hospitality operations and smarter commercial decision-making.
Ready to see where AI could help?
Tell me a little about your business, your current challenges and what you’re hoping AI could improve. I’ll come back to you with the best next step.