AI consultancy services for hotels

Fix the foundations first, then make AI pay its way. I work in three stages, and you only commit to the next one once you've seen the results of the last.

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Most hotels don't need more software

Your team is probably using AI already, some of them on personal accounts, and a new vendor seems to arrive every week promising to fix everything. In almost every hotel I assess, the real cost sits somewhere else: in the gaps between the systems you already pay for and in the information your team retypes by hand every day.

So I start with how your hotel actually works, fix what needs fixing and only then choose a small number of pilots worth running, usually on licences you already hold.

How I work: three stages, one decision at a time

Each stage ends with a decision point, so you're never committed further than the next step.

A group of six professionals in a meeting room, engaging in a video conference with Francesca Wood, FAI Consultan on a computer monitor. The room has wooden shelves, plants, and framed pictures on the wall, with sunlight streaming in through windows.

AI Readiness Assessment

A practical review of your operation, opportunities and readiness, ending with a prioritised roadmap.

Three hotel staff members, two women and one man, are discussing at the reception desk, looking at a tablet. The setting is a bright, airy lobby with a view of the ocean and palm trees outside.

AI Workflow & Tool Advisory

Support choosing and shaping AI tools around real hospitality workflows, not shiny distractions.

Hospitality team preparing a practical implementation plan before service

Implementation Support

Hands-on help turning the roadmap into results. I can design the systems, build the workflow automations and train your team, or project manage the rollout with implementation partners I recommend.

AI Consultancy for Hospitality Teams

How FAI Can Help

Practical support for hotels, venues and experience-led businesses that want to use AI to improve operations, commercial performance and team capacity.

If you're weighing up options, here's what to expect from an AI consultant for hotels and how I work.

Start With the Assessment