Last updated: August 2025
FAI Consultancy ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Francesca Fay Wood
Trading as: FAI Consultancy
Business Address: Manhay Farm, Manhay, Helston, TR13 0NJ
Email: hello@faiconsultancy.com
ICO Registration: Not required to register
We act as the data controller for all personal data collected through our website and services.
Contact details: Name, email address, phone number, business name, job title
Communication data: Messages, enquiries, feedback, survey responses
Account information: Login credentials, preferences, subscription details
Payment information: Billing address, payment method details (processed by our payment providers)
Professional information: Business requirements, project details, industry sector
Technical data: IP address, browser type and version, device type, operating system
Usage data: Pages visited, time spent on site, click patterns, referral sources
Cookie data: As detailed in our Cookie Notice below
Social media: If you interact with us on social platforms
Professional networks: LinkedIn profile information if you connect with us
Referrals: Contact details shared by mutual connections (with their consent)
We process your personal data on the following legal bases:
Providing consultancy services
Processing payments
Delivering digital products and training
Website analytics and improvement
Business communications and relationship management
Fraud prevention and security
Marketing to existing clients about similar services
Email marketing to prospects
Non-essential cookies
Optional data collection (surveys, testimonials)
Tax and accounting records
Compliance with regulatory requirements
Provide consultancy, training, and digital products
Process payments and manage subscriptions
Provide customer support and respond to enquiries
Manage our contractual relationship with you
Maintain accurate business records
Analyse website usage and improve user experience
Develop new services and offerings
Comply with legal and regulatory obligations
Send service updates and important notices
Share relevant industry insights and resources (with consent)
Invite you to events, webinars, or training sessions
Display targeted advertising on third-party platforms
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.
We never sell your personal data. We share data only with trusted processors who help deliver our services:
Payment processors (PayPal, Stripe): Secure payment processing
Email service (Mailchimp): Newsletter delivery and marketing automation
Analytics (Google Analytics): Website performance and usage insights
Automation tools (Zapier): Workflow automation between systems
Cloud storage (Google Workspace): Secure data storage and collaboration
Video conferencing (Zoom): Training and consultation delivery
Accountants and legal advisors: As required for business compliance
IT support providers: For technical maintenance and security
All processors are bound by data processing agreements ensuring they:
Process data only on our instructions
Implement appropriate security measures
Delete or return data when requested
Comply with UK GDPR requirements
We may disclose personal data if required by law, court order, or to protect our legal rights.
Some of our processors may transfer data outside the UK. Where this occurs, we ensure appropriate safeguards are in place:
Adequacy decisions: Transfers to countries with adequate data protection
Standard Contractual Clauses: For transfers to other countries
Certification schemes: Such as Privacy Shield successors
Current international processors include:
Mailchimp (USA): Protected by Standard Contractual Clauses
Google Analytics (USA): Protected by Google's data transfer safeguards
Zapier (USA): Protected by Standard Contractual Clauses
We retain personal data only for as long as necessary:
Active clients: Throughout our relationship plus 6 years for tax purposes
Former clients: 6 years after final transaction (legal requirement)
Project data: 3 years after project completion
Newsletter subscribers: Until you unsubscribe
Prospects: 2 years from last meaningful contact
Website analytics: 26 months (Google Analytics default)
Payment records: 6 years (legal requirement)
Tax records: 6 years (legal requirement)
Data is securely deleted when retention periods expire, unless we have a legal obligation to retain it longer.
Under UK GDPR, you have the following rights:
Request a copy of personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (subject to legal obligations)
Limit how we use your data in certain circumstances
Receive your data in a structured format
Object to processing based on legitimate interests or for marketing
Withdraw consent for consent-based processing
Contact the ICO if you're unhappy with how we handle your data
To exercise these rights, contact us at: hello@faiconsultancy.com
We'll respond within one month and provide the service free of charge (unless requests are excessive).
We implement appropriate technical and organisational measures to protect your data:
SSL/TLS encryption for data transmission
Secure cloud storage with access controls
Regular software updates and security patches
Multi-factor authentication for sensitive systems
Staff training on data protection
Access controls limiting who can view personal data
Regular review of data processing activities
Incident response procedures for data breaches
In the unlikely event of a data breach, we will:
Assess the risk and take immediate containment action
Report to the ICO within 72 hours if required
Notify affected individuals if there's a high risk to their rights
Document the breach and our response
Our website uses cookies and similar technologies. See our Cookie Notice below for full details.
Strictly Necessary: Essential for website functionality
Session management
Security and fraud prevention
Load balancing
Analytics: Help us understand website usage
Google Analytics (anonymised)
Hotjar (user behaviour analysis)
Marketing: Personalise advertising and measure effectiveness
Facebook Pixel
LinkedIn Insight Tag
Google Ads
Preferences: Remember your choices and settings
Language preferences
Cookie consent choices
You can manage cookie preferences in your browser or through our cookie consent tool.
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes:
We'll update the "Last updated" date
We'll notify active clients by email
We'll highlight key changes on our website
Continued use of our services constitutes acceptance of updates
For any questions about this Privacy Policy or your data rights:
Email: hello@faiconsultancy.com
Post: Manhay Farm, Manhay, Helston, TR13 0NJ
Information Commissioner's Office (ICO):
If you're not satisfied with our response, you can contact the ICO:
Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve your experience.
Essential Cookies (Always active):
Session cookies: Keep you logged in during your visit
Security cookies: Protect against fraud and attacks
Functionality cookies: Remember your language and region preferences
Analytics Cookies (Can be disabled):
Google Analytics: Understand how visitors use our site
Data collected: Pages visited, time on site, bounce rate
Retention: 26 months
Opt-out: Available through Google Analytics opt-out
Marketing Cookies (Require consent):
Facebook Pixel: Show relevant ads on Facebook
LinkedIn Insight Tag: Professional advertising and analytics
Google Ads: Personalised advertising across Google properties
Browser Settings: You can disable cookies in your browser settings, though this may affect website functionality.
Opt-out Tools:
Google Analytics: Google Analytics opt-out
Facebook: Ad preferences in your Facebook account
LinkedIn: Ad preferences in your LinkedIn account
Cookie Consent: You can update your cookie preferences using Podia's built-in consent tool or through your browser settings.
Version: 1.0 (August 2025)