Last updated: August 2025
These Terms of Service ("Terms") govern your use of the website www.faiconsultancy.com and the services and products offered by FAI Consultancy ("we," "us," or "our"). By accessing our site or purchasing our services, you agree to be bound by these Terms.
FAI Consultancy is a UK sole trader business providing AI consultancy, automation, training, digital resources, and subscription services.
Contact: 📧 hello@faiconsultancy.com
VAT Registration: Not VAT registered
We offer:
AI consultancy (hourly or project-based)
Training and workshops (online and in-person)
Digital products and downloads
Subscriptions to ongoing services or resources
All services are provided with reasonable skill and care in accordance with industry standards.
A contract is formed when:
You accept our written proposal or quote, OR
You make payment for digital products/subscriptions, OR
We commence work following your instruction
Consulting & project work: 50% deposit required before work begins. Milestone payments may apply, with balance due within 14 days of completion.
Training services: Payment due within 7 days of completion unless otherwise agreed in writing.
Digital products: Payment in full at time of purchase.
Subscriptions: Recurring payments charged automatically on the anniversary of sign-up until cancelled.
Accepted payment methods: BACS transfer, PayPal.
Late Payment: We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate, plus a fixed fee of £40 for debt recovery costs, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Digital products/downloads: Non-refundable once accessed or downloaded, unless materially defective.
Consulting & projects: Deposits are non-refundable once work has commenced. Unused portions may be refunded at our discretion.
Training/courses: Refunds available if cancelled more than 48 hours before delivery begins.
Subscriptions: Can be cancelled with 30 days' written notice. No refunds for partial billing periods.
Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013:
Services: You have the right to cancel within 14 days of agreeing to the service (cooling-off period).
Digital products: Once downloaded/accessed, you waive your right to cancel under regulation 37 of the Consumer Contracts Regulations.
Subscriptions: You may cancel at any time with immediate effect for future billing periods.
You must:
Provide accurate, timely information necessary for service delivery
Ensure you have rights and permissions to share any data or content with us
Comply with all applicable laws and regulations
Not use our services for any unlawful purpose
Maintain confidentiality of any login credentials or access details provided
Unless otherwise agreed in writing, we retain ownership of all intellectual property, methodologies, and know-how developed or used in providing services.
You are granted a non-exclusive, non-transferable license to use deliverables for your internal business purposes only.
All digital downloads remain our property. You may use them for personal or business use but may not redistribute, resell, or share without written permission.
We respect your intellectual property rights and will not use your confidential information beyond what's necessary to provide our services.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy Privacy Policy explains how we collect, use, and protect your data.
Key points:
We are the data controller for client contact and billing information
We may be a data processor for business data you share with us
You have rights under data protection law including access, rectification, and erasure
We will not share your data with third parties except as necessary for service delivery or as required by law
We treat all client information as confidential and will:
Not disclose it to third parties without your consent
Use it only for the purpose of providing our services
Take reasonable security measures to protect it
Return or destroy confidential information upon request (subject to legal retention requirements)
This obligation survives termination of our agreement.
We cannot exclude liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under UK law
To the fullest extent permitted by law, we exclude liability for:
Indirect or consequential losses including loss of profits, revenue, business, or opportunity
Business interruption
Loss of data (though we will use reasonable efforts to avoid this)
Third-party actions or failures
Force majeure events beyond our reasonable control
Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim, or £10,000, whichever is lower.
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, war, terrorism, pandemic, or technical failures.
We may terminate immediately if you:
Breach these Terms materially
Fail to pay undisputed invoices within 30 days
Become insolvent or enter administration
Use our services unlawfully
You may terminate with reasonable notice, subject to payment for work completed and cancellation terms above.
Payment obligations for completed work survive
Confidentiality obligations continue
Licenses to use our IP terminate (except for completed deliverables)
We encourage resolution of disputes through direct discussion. If this fails:
Mediation: We agree to attempt mediation through a recognised mediation service before pursuing court action
Jurisdiction: These Terms are governed by English law, and courts of England and Wales have exclusive jurisdiction
Consumer Rights: Nothing in this clause affects your statutory rights as a consumer
If any provision is found to be unenforceable, the remainder shall remain in effect.
These Terms, together with our Privacy Policy and any written proposals, constitute the entire agreement between us.
You may not assign your rights under these Terms without our written consent. We may assign our rights with reasonable notice.
Failure to enforce any provision does not waive our right to enforce it later.
The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms.
We may update these Terms with 30 days' notice via email or website notification. Continued use constitutes acceptance of updated Terms.
For material changes affecting existing contracts, we will seek your specific agreement.
For questions about these Terms, contact: hello@faiconsultancy.com
Version: 1.0 (August 2025)