Most consultants look at one part of your business.
A new PMS. A marketing strategy. A training programme. Each one solving the problem in front of them, without asking why that problem exists.
The trouble is, revenue leaks rarely respect departmental boundaries. A guest's experience, and their spending, runs across accommodation, restaurant, activities, and everything in between. If there's friction anywhere in that journey, you lose money. Usually without knowing it.
This structured assessment looks at the whole picture.
Every department. Every touchpoint. Every point where demand arrives and quietly leaves. What comes out of it isn't a generic report, it's a specific, prioritised plan for your business, built around your team's actual capacity to act on it.
What You Get
An end-to-end review of your guest journey, your enquiry handling, and your operation department by department.
We identify every point where revenue is being lost or time is being wasted, not just the obvious ones. The gaps in your data. The processes nobody has had time to question. The demand that arrives, finds friction, and books somewhere else.
You receive a full written report covering findings across every area assessed, a benchmark comparison against current hospitality sector norms, a SWOT analysis, a risk register, and specific recommendations for each department.
A clear, prioritised roadmap. What to automate. What to improve without technology. Where the fastest return is.
No unnecessary complexity. No tools for the sake of tools. Just a practical plan, ordered by commercial impact, sequenced so that early phases deliver visible results before you commit to the deeper infrastructure work.
You also receive an executive presentation built for sharing with your leadership team or board, and five concrete next steps with specific tool recommendations so you know exactly what to do the week after the report lands.
The assessment runs across 75 structured questions spanning 15 operational areas specific to hospitality and leisure:
Guest communications and enquiry handling · Booking and reservations · Sales and events · Marketing and digital · Revenue management · Food and beverage · Accommodation · Watersports and leisure activities · Finance and reporting · Spa and wellness · HR and workforce management · Technology and systems · Data management and analytics · Operational delivery and scheduling · Compliance and risk · Leadership and strategic planning
Responses are gathered through structured interviews with key stakeholders in your business, supplemented by direct review of your current systems and processes.
Why this works
Francesca Wood founded FAI Consultancy to bridge the gap between AI technology and the reality of running a busy hospitality operation. With a background in luxury hospitality and commercial management, she understands what it actually takes to change how a team works, and what gets in the way.
Every assessment is led by Francesca directly. You are not handed off to a junior analyst or processed through a generic framework. The findings reflect your business, not a template.
The assessment has been built specifically for the hospitality and leisure sector. The questions, the benchmarks, the recommendations, and the roadmap are all calibrated to how hospitality operations actually work, not adapted from a multi-sector tool that treats a hotel the same as a law firm.
£2,500. One fixed investment. No hidden fees.
Think about what a single week of lost revenue looks like in your business.
The room enquiry that went cold because nobody replied for two days. The spa booking that never happened because check-in came and went with no follow-up. The activity that didn't sell because the upsell was never offered. The call that rang out on a busy Saturday and booked with a competitor before the voicemail finished.
None of that shows up in your reports. It never arrived.
For most operators we work with, the gaps identified in the assessment recoup the investment within weeks, not months. The assessment finds your number, tells you exactly what is causing it, and gives you a sequenced plan to fix it.
Hotels, resorts, and leisure operators working with FAI Consultancy typically see returns that recoup the investment many times over within the first quarter of implementatio
The AI Audit & Revenue Blueprint is designed for experience-led hospitality and leisure businesses turning over £1M or more, or actively scaling towards it.
You know there is inefficiency somewhere in your operation but cannot see the full picture
Your team is stretched and the manual workload feels disproportionate to the size of the business
You are losing enquiries, missing calls, or seeing demand arrive without converting
You have digital tools in place but they are not connected and not being used to make decisions
You want a clear, independent view of your operation before committing to any technology investment
You are looking for a quick software recommendation rather than a structured assessment
You are not in a position to act on findings within a realistic timeframe
You are turning over significantly less than £1M and the investment would represent a disproportionate risk
If you are not sure, the next step is a short conversation, not a commitment.
Not sure what an assessment actually produces?
Here is a real example. A hospitality and leisure operator came to us with a familiar problem, great guest experience, stretched team, revenue that felt like it should be higher. The assessment identified five dominant patterns across every department and produced a phased 12-month roadmap to address them.
Modelled outcomes:
30 to 50 admin hours saved per week
Up to 90% reduction in response times
10 to 25% revenue growth potential
Book a 20-minute discovery call.
Before you commit anything, let's make sure the assessment is the right fit for your business. The call is free, takes 20 minutes, and will give you a clear sense of what the process looks like and what you can expect to come out of it.
If it is right, we agree a start date and get going. If it is not, I will tell you honestly and point you towards something more useful.
No pressure. No sales pitch. Just a straightforward conversation.
Before you commit anything, let's make sure the assessment is the right fit for your business. The call is free, takes 20 minutes, and will give you a clear sense of what the process looks like and what you can expect to come out of it.
If it is right, we agree a start date and get going. If it is not, I will tell you honestly and point you towards something more useful.
No pressure. No sales pitch. Just a straightforward conversation.
Drop me a line and we can go from there.